Service Agreement Plans

 

Plans designed with the customer in mind, assuring peace of mind

Shimadzu Service Agreement plans assure peace of mind for our analytical instruments users.

For a single annual payment, charges for routine preventive maintenance, on-demand breakdown repairs, as well as service parts are covered by the plans. 
Budgeting for analytical instrument maintenance is easier now.
Shimadzu offers a range of standard “best fit”
Service Agreement options as well as custom designed support for your individual requirements.
  • Plan Comparlson Table
  • Line-up of Service Agreement Plans
  • Options for Service Agreements
     

Plan Comparison Table

SA plans PM Standard PM Premium PM & Repair Standard PM & Repair Basic PM & Repair Plus PM & Extended Warranty
Service performed by certified Shimadzu Service Engineer
Hardware phone support
Software phone support
Anual PM service labor

(for selected parts)
PM parts    

(selected parts)
 
On-demand repair service labor    
Repair service includes parts        
*Availability of each plan depends on countries and areas. For details, contact your local service representative.

*For locally provided service agreement plans in your country or area, contact your local service representative.
 

Line-up of Service Agreement Plans

■ ”PM & Extended Warranty” Plan

The PM & Extended Warranty Plan offers a Preventive Maintenance (usually one visit a year) coverage for labor, travel and all PM parts.

Labor and travel for Repair visits plus repair parts are included. 


Key Benefits: 

- Maximize Uptime
- Fixed Cost and Easy Budgeting for Preventive Maintenance and Repairs

 

 

 

■ ”PM & Repair Plus” Plan

The PM & Repair Plus plan offers a Preventive Maintenance coverage for Labor and travel, usually one visit a year. PM parts are checked and exchanged depending on condition and charged separately.

Labor and travel for Repair visits are included, Repair parts are covered as well.

Key Benefits: 

- Performance Verification (Validation) with Certificate
- Additional PM visits

- Assured Response Time within 48 hours

- Warranty Extension

 

■ ”PM & Repair Basic” Plan

The PM & Repair Basic Plan offers a Preventive Maintenance (PM) coverage for labor and travel, usually one visit a year. Standard PM parts defined in the plan are covered and exchanged. Non Standard parts for specific configurations or usage conditions are checked and exchanged depending on condition and charged separately. 

Labor and travel for Repair visits are included. Repair parts are charged separately. 


Key Benefits: 

- Maximize Uptime
- Complete Coverage of Labor, Travel Expense and Standard PM Parts

 

■ ”PM & Repair Standard” Plan

Our PM Standard Plan offers a Preventive Maintenance (PM) coverage for labor and travel, usually one visit a year. PM parts are checked and exchanged depending on condition and charged separately. 

Labor and travel for Repair visits are included. Repair parts are charged separately. 


Key Benefits: 

- Maximize Uptime
- Complete Coverage of Labor and Travel Expense

 

■ ”PM & Premium” Plan

The PM & Premium Plan offers a Preventive Maintenance (usually one visit a year) coverage for labor, travel and of all PM parts. 

Key Benefits: 

- Maximize Uptime
- Easy Budgeting for Preventive Maintenance Expense

 

■ ”PM Standard” Plan

Our PM Standard Plan offers a Preventive Maintenance (PM) coverage for labor and travel, usually one visit a year. PM parts are checked and exchanged depending on condition and charged separately. 

Key Benefits: 

- Maximize Uptime
- Cost Effective

 

Options for Service Agreements

  • Performance Verification (Validation) with Certificate
  • Additional PM visits
  • Assured Response Time within 48 hours
  • Warranty Extension.

*Availability of each plan depends on countries and areas. For details, contact your local service representative.
*For locally provided service agreement plans in your country or area, contact your local service representative.